Customer Service Evaluation | Whallon Machinery

WHALLON MACHINERY, INC.
205 North Chicago Street, P.O. Box 429
Royal Center, Indiana 46978
Phone: 574-643-9561
Fax: 574-643-9218

Name:	*
Phone:
Company:	*
Email:	*
SALES:
1. In your opinion, does your sales representative listen to your needs and respond with realistically priced alternatives:	Yes No
2. Have you received timely quotes:	Yes No
3. When you have needed us to meet with you to discuss your needs or issues, have we responded in a timely manner:	Yes No
EQUIPMENT:
1. Why do you purchase Whallon equipment?
a. Value for each dollar spent:	Yes No
b. Level of quality:	Yes No
c. Tailored to meet my specific needs:	Yes No
d. My longterm trust relationship with the company:	Yes No
SERVICE:
1. Did you get a timely response to your request for service:	Yes No
2. Was your service related problem solved quickly:	Yes No
3. Was our technician professional in the way he conducted himself while servicing your equipment:	Yes No
4. Did our technician listen to your people while servicing your equipment:	Yes No
5. In your opinion, was the cost of our service a good value to you:	Yes No
PARTS:
1. When you call for parts, are you treated professionally:	Yes No
2. When you call for parts, are we knowledgeable about the parts you need:	Yes No
3. Have you received the parts you've ordered in a timely manner:	Yes No
4. Have you experienced problems with a part you've ordered:	Yes No